The 2012 edition of the "Digest of Education Statistics" is the 48th in a series of publications initiated in 1962. The "Digest" has been issued annually except for combined editions for the years 1977-78, 1983-84, and 1985-86. Its primary purpose is to provide a compilation of statistical information covering the broad field…

This article describes the process and role frontline access and public service staff play in needs assessment and evaluation of user services, specifically in understanding the voice of the customer. Information includes how the University of Arizona Libraries have incorporated daily data collection into the strategic planning process, resources…

Academic libraries have traditionally collected reference statistics using hash marks on paper. Although efficient and simple, this method is not an effective way to capture the complexity of reference transactions. Several electronic tools are now available to assist libraries with collecting often elusive reference data--among them homegrown…

The 2011 edition of the "Digest of Education Statistics" is the 47th in a series of publications initiated in 1962. The "Digest" has been issued annually except for combined editions for the years 1977-78, 1983-84, and 1985-86. Its primary purpose is to provide a compilation of statistical information covering the broad field…

A seminal dialogue on evidence based practice (EBP) at the International Association of School Librarianship in 2001 encouraged a worldwide paradigm shift in school librarianship from rhetorical and advocacy defenses to evidential documentation. Ross Todd described EBP as evidence for practice, evidence in practice, and evidence of practice (Todd…

The Main Library Service Desk is a one-stop academic help center located between a newly renovated student-focused space called the Learning Commons and the library collections. Services began with the first day of classes, August 26, 2013, and assessment has been ongoing, in part due to the availability of data. Staffing levels, staffing hours,…

Reference librarians are constantly balancing their reference duties against other duties, for example, collection development and departmental liaison. The author works as a reference librarian at Texas A&M University-Commerce Libraries in Commerce, Texas. The university has approximately 11,000 students, a large number of whom are…

The migration from traditional classrooms to online learning environments is in full effect. In the midst of these changes, a new approach to learning analytics needs to be considered. Learning analytics refers to the process of collecting and studying usage data in order to make instructional decisions that will support student success. In…

The concept of research-led education is gaining increasing attention in higher education. However, the concept may be interpreted in different ways, some more feasible within an undergraduate curriculum than others. The approach described in this paper aims to introduce students to ways of thinking and acting like a researcher through engaging in…

This article highlights various literature covering a broad range of topics that are of interest to public services librarians, from collections and user services to one's own research and professional development. Although addressing many topics, these authors have all used or advocate for solid research methods and data analysis in their works,…

Usage statistics are an important metric for making decisions on serials. Although the University of Nevada, Las Vegas (UNLV) Libraries have been collecting usage statistics, the statistics had not frequently been used to make decisions and had not been included in collection development policy. After undergoing a collection assessment, the…

Describes how library decision-making was enhanced by a systematic study of patrons, services, and effectiveness based on the concept known as performance measures for public libraries. Improvements in the data gathering and analysis techniques are noted; also provided are survey instruments, examples of selected revised forms, and references. (SW)

Discusses action research and its implications for library media centers; measurement and study; and steps in the action research process: clarify research need and define research problem, plan research to provide relevant data, collect and organize, analyze and interpret, report to relevant audiences, and integrate the results into library media…

Central Massachusetts Library Administration Simulation Project (CLASP) was a research project funded under Title II-B to develop and test a simulation model that would enable public library personnel to learn and practice skills of negotiation, decision making, budgeting, and program planning. A simulation model was developed and tested in a…

An experiment with the artificial aging of paper which--in contrast with the usual practice--was carried out at relatively low temperatures (i.e., 50-95 degrees Celsius), and not on laboratory handsheets, but on naturally aged paper from the commercial production of four centuries, produced results justifying the thesis that there may be at best…