In the past, Southern California's library access services professionals in higher education had to travel across the country for professional development and networking opportunities, but this is no longer the case. Now, through California Library Access Services South (CLASS), Southern California's Access Services professionals can network,…

With less staff time and more things to do, providing consistent and thorough training is sometimes a challenge. In order to streamline training and provide for more effective communication among staff and student assistants, a Blackboard course was created to provide a graded, self-paced, and interactive training tutorial. The tutorials were…

Library student assistants account for approximately one-fourth of the staffing in academic libraries in the United States. Each student assistant plays an important role in the daily operations of today's college libraries by providing desk coverage, technical support, and customer service. This article discusses the advantages/disadvantages of…

Since 2008, Victoria University (VU) Library has employed 20 or more Student Assistants annually who work on a casual basis for up to 12 hours per week during terms/semesters to staff the Library in Study Hall mode (where there is self-service access to PCs and collections and limited staff assistance). This initiative appears to have been highly…

This article uses Wellington City Libraries as the basis for a case study of a future-focused, reorganized staffing structure in a public library network. It covers the change from why, how, departure from a building-based hierarchical structure, new staff and line responsibilities, union involvement, implications for staff training to culture and…

Presents a scenario outlined by a librarian interested in sponsoring a staff development program together with a hired consultant. It is argued that, through candid discussions and a commitment to shared program goals, a successful match can be made between a librarian and the consultant. (MAB)

This report describes the Texas State Library Communications Network (TSLCN), which provides interlibrary loan (ILL) services to Texas public, special, and academic libraries. TSLCN is described as a network of ten regional referral centers, operated by means of contracts with major resource center (MRC) libraries, with the entire system under the…

Describes the library orientation programs given to first-year students at Chancellor College in the University of Malawi (Africa). Topics include school libraries; orientation objectives; program organization and content; staffing; library teaching aids; reasons for success; and problems. (AEF)

Like most academic libraries, Purdue University Calumet depends heavily on student workers for its daily operations. After the investment of time and effort involved in training student workers, it is important to retain them from one year to the next. This case study examines training procedures that are designed to cultivate a sense of mutual…