More than ever, faculty and students are working jointly on documents sharing screens in class, swapping course materials and taking their collective pulse through polls. Nevertheless, many faculty members complain that technical support for group projects is lagging on campus, leaving them searching for solutions elsewhere. While some faculty…

Indiana University (IU) provides great support for the technology the community needs to teach, learn, and conduct research. Rather than limiting support by defining a rigid support matrix, IU has chosen instead to utilize knowledge management technology to provide self-service for repetitive information technology (IT) questions, and focus…

This document gives an overview of current needs expressed so far in the project for multimedia management and real-time communication services between groups of learners/workers and examine the kind of support that a standard-based technical solution "off-the-shelf" can help in solving main technical issues and in focusing on…