Neither the scientific nor the humanistic research paradigm is completely appropriate for the education field. Human service situations yield research results that are tentative descriptions or generalizations due to continuous change. An action research paradigm should reflect the ongoing need of the subjects to act without waiting for research…

Evaluation is one method of determining accountability in human service programs. A generic evaluation approach contains several steps: (1) stating a purpose for evaluating the program; (2) identifying evaluation questions; (3) identifying the nature of evaluation information; (4) collecting evaluation information; (5) analyzing evaluation…

The Elder Abuse Awareness Project was developed to determine the incidence of abuse and neglect of elderly people in several rural counties in central Illinois. A primary purpose of the study was to survey service providers as to their actual encounters with elder abuse and neglect. Each provider was asked about warning signs or cues that were…

Statistical process control (SPC), which employs simple statistical tools and problem-solving techniques such as histograms, control charts, flow charts, and Pareto charts to implement continual product improvement procedures, can be incorporated into human service organizations. Examples illustrate use of SPC procedures to analyze behavioral data…

This six-part guide offers practical advice for the establishment and management of a family-support program, including discussions about typical problems and the ways practitioners have chosen to resolve them. This volume, Part 1, defines collaboration and draws distinctions among different collaborative stages. Topics explored include…