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Black, Lisa; Taylor, Z. W. – Community College Journal of Research and Practice, 2021
Although case management in higher education is a relatively new phenomenon, the challenges presented by COVID-19 have forced many institutions to deliver emergency services in an extremely rapid fashion and adopt case management strategies to serve students in crisis. This case study shares how one large community college system developed a…
Descriptors: Caseworker Approach, Higher Education, COVID-19, Pandemics
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Velarde, Elizabeth – COABE Journal: The Resource for Adult Education, 2022
As the COVID-19 pandemic disrupted learning and services across communities, the Upgrade program in San Antonio, Texas, was able to continue serving adult learners through preestablished service delivery methods. A case management approach to advising set the foundation for the program to build upon established relationships with students to help…
Descriptors: Adult Learning, Adult Students, Caseworker Approach, Pandemics