Email and chat/IM reference services have become a convenient and easily accessible option for the online community and libraries, particularly with increasing amounts of library resources now available electronically. This article gives an overview of Jing, which can be used to produce videos and screenshots on-the-fly, and demonstrates how to…

Numerous Web-based phone and address directories provide advantages over the white and yellow pages. Although many share a common database, each has features that set it apart: maps, suggested driving directions, and phone dialing. This article examines eight (Bigfoot, BigBook, BigYellow, Switchboard, Infospace, Contractjobs, InterNIC)…

This report describes library applications of electronic bulletin board systems (BBS), i.e., telecommunications software designed to receive incoming calls from other computer systems. It begins by explaining the basics of a BBS; describing a typical configuration, i.e., a microcomputer and a modem connected to standard phone line bulletin board…

Reviews database management software options for academic applications of pedagogy and research offering practical suggestions on choosing software. Software reviewed includes dBase III, Reflex, FYI 3000, Notebook II, AskSAM, Electra-Find, and Practicase. Program advantages, disadvantages, features, flexibility, and costs are discussed. A…