The prevention and resolution of student complaints are critical factors in maintaining and improving the student experience. Rob Behrens looks at the wider context, drawing on lessons from beyond higher education, to examine the opportunities and possible pitfalls.

With the tuition cost of traditional colleges and universities soaring and education technology advancing, online courses and degree programs are becoming more common. Some critics argue that an online degree cannot provide all the important features of a traditional college education, from extracurricular activities to new professional networks,…

It is the position of the National Association of School Nurses (NASN) that mental health is as critical to academic success as physical well-being. School nurses play a vital role in the school community by promoting positive mental health development in students through school/community-based programs and curricula. As members of…

Maintains that the traditional approach to behavior problems in secondary schools has been reactive and largely negative. Reviews research on behavior intervention methods and preventative practices. Finds that reports on whole-school innovations are positive and considers practical implications for educational psychologists. (CFR)

A key determinant of the new relationship between students and universities in Australia is the changing nature of higher education funding arrangements and the shift towards "user-pays". In 2007, the Centre for the Study of Higher Education (CSHE) completed a commissioned national study, "Australian University Student Finances…

Prepared by four state-appointed task forces, this report recommends policies and procedures for basic skills education in the State of Washington to assist local and statewide planning. Following introductory material on the mandate and members of the task forces, Section I considers the organization and management of developmental programs,…

This series of newspaper articles evaluates North Carolina's schools and establishes a relationship between the state's rural poverty and low student achievement levels. Test scores in 1988 are consistently low in all but four of the poorest rural counties. Small schools are disappearing from rural areas. Large schools can offer students more…

The work of the visiting teacher in the country's school system is rapidly becoming a professional service of significance in the realization of the objectives of education, namely, complete development of the whole child. Like many new services, this phase of pupil personnel work has had a Topsy-like growth without adequate safeguards as to…