In December 2012, the University of Saskatchewan Library's University Archives and Special Collections acquired the complete image collection of Courtney Milne, a professional photographer whose worked encompassed documentary, abstract and fine art photographs. From acquisition to digital curation, the authors identify, outline, and discuss the…

The Main Library Service Desk is a one-stop academic help center located between a newly renovated student-focused space called the Learning Commons and the library collections. Services began with the first day of classes, August 26, 2013, and assessment has been ongoing, in part due to the availability of data. Staffing levels, staffing hours,…

This article describes the process and role frontline access and public service staff play in needs assessment and evaluation of user services, specifically in understanding the voice of the customer. Information includes how the University of Arizona Libraries have incorporated daily data collection into the strategic planning process, resources…

This paper discusses the experiences of the Research Department of the Italian Chamber of Deputies over the past few years. The first section describes the origin of the department in the 1970s, including political factors, basic organizational features, and the salient features of the department's activity. The second section addresses the…

Discusses the processes involved in migrating a library's automation system. Highlights include getting information from vendor demonstrations, setting up an evaluation database to analyze RFPs (requests for proposals), making a spreadsheet that compares costs of packages, making recommendations once the data are analyzed, and implementation…

As funds for supporting library and information services dwindle, librarians are beginning to recognize the value of evaluating and justifying their library in terms that the decision makers--those who control the budgets--understand. This book offers proven techniques for implementing a program that both promotes information services and dispels…

One of the most significant decisions in a library administrator's career is the decision to automate one or more of a library's operations. This book describes the present state of local library automation; the planning, selection, and implementation process; and the library administrator's role in the process. The bulk of the text provides a…

It is generally accepted in the library world that an automated catalog means more accessible data for patrons, greater productivity for librarians, and an improvement in the sharing of bibliographic data among libraries. While the desirability of automation is not a controversial issue, some aspects of automating remain problematic. This article…

Discusses collection development policy as means to express and systematize guidelines for collection building that fulfill three basic functions: the referential, the generative, the rhetorical. Division of policy into subject categories, and use of "collection levels" to rank the collection and collecting effort for each subject are…

In building an emergency management library collection within a training institution, technical data become secondary to identifying common goals, methods, and systems found at the federal, state, and local levels for responding to and planning for disasters and crises. These goals help identify emergency management skills public officials should…

Discusses weeding as part of the school library collection-building process. Topics addressed include criteria for making weeding decisions, including copyright date, last date of use, physical appearance, and timeliness; meeting students' needs; weeding audiovisual materials; and developing a plan for weeding. A sidebar describes special…

Provides an overview of the development of electronic resources over the past three decades, discussing key features, disadvantages, and benefits of traditional online databases and CD-ROM and Web-based resources. Considers the decision to shift collections and resources toward purely digital formats, ownership of content, licensing, and user…

Discussion of preservation of and access to information and knowledge focuses on selection decisions that libraries make. Topics addressed include a decrease in funding; collection development; preservation processes, including reformatting into digital data; private collections; unpurchased current publications; new electronic technologies;…

This document proposes a model of the decision making process required of research libraries when they embark on digital conversion projects. A series of questions are offered that focus on facilitating the decision making process for library managers. Questions of what and how to digitize are placed in the larger framework of collection building…

Discusses the possible use of computer technology to enable collection development librarians to become active participants in an information network as librarians move from the concept of ownership of resources to access to information, and describes the functions and benefits of the implementation of a microcomputer-based selector's workstation.…