The prevention and resolution of student complaints are critical factors in maintaining and improving the student experience. Rob Behrens looks at the wider context, drawing on lessons from beyond higher education, to examine the opportunities and possible pitfalls.

Contends that peer mediation offers a way for students to settle disagreements without violence and without involving the traditional system of school discipline. Discusses brief background about peer mediation, then presents one high school mediation program that has been implemented and evaluated. Outlines step-by-step approach to implement a…

Many students today face barriers to learning such as physical, sexual, or emotional abuse. Others are exposed to violence, substance abuse, or poor relationships in their home and community. North Eugene (Oregon) High School is trying to combat these barriers to learning with anger-management classes. These classes not only stress the…

According to the U.S. Department of Education, 39% of public school students were considered to be part of a minority group in 2000, as opposed to just 22% in 1972. Although the increased diversity offers many opportunities for staff members and students to learn from one another, not all members of the school community adjust quickly to a…