Students pick up technology faster than their teacher's. So when it comes to troubleshooting technical headaches in the classroom, it's not surprising that schools are turning to their own best resources--the students themselves. Whether staffing a "genius bar" in the media center or troubleshooting a balky projector, students at some schools are…

Central IT organizations under stress often cannot offer a high level of service to groups with above-average support needs. An example of such a group would be a well-funded, research-oriented computer science department. Several factors contribute to the increased demand on IT organizations. Given the availability of relatively…

Secondary vocational-technical education programs in Mississippi are faced with many challenges resulting from sweeping educational reforms at the national and state levels. Schools and teachers are increasingly being held accountable for providing true learning activities to every student in the classroom. This accountability is measured through…