As combinations of place-based, blended and fully online education proliferate, so do options for support and services. Aligning with regional accreditation criteria, the Sloan-C Quality Scorecard for the Administration of Online Programs is a useful way for institutions to measure and compare the quality of social and student engagement and…

Purpose: This exploratory study seeks to identify the factors that influence the adoption and diffusion of instructional technology at five prominent universities in the UK. The study aims to examine the organisational factors that enable and inhibit organisational adoption and diffusion of innovation. Design/methodology/approach: A qualitative…

Central IT organizations under stress often cannot offer a high level of service to groups with above-average support needs. An example of such a group would be a well-funded, research-oriented computer science department. Several factors contribute to the increased demand on IT organizations. Given the availability of relatively…