Do a web search on the phrase "CRM sucks" and one will find scores of articles, webinars, and blog rants dedicated to the theme. Indeed, if one uses constituent relationship management (CRM) software, one is probably familiar with the litany of complaints. But this is not the time to give up. After all, this is one relationship that really needs…

The student experience in higher education is firmly placed at the top of the strategic agenda for the majority of higher education institutions (HEIs) in the UK at present. In the current climate of public cuts, universities increasingly have to strike a delicate balance between cost efficiencies and delivery of the high-quality university…

Examines distance learning delivery by the LE (Learning Environment) Club project, a collaboration between several Further Education colleges and Fretwell-Downing, a library automation company. The project integrates computer-supported learning with library automation systems, and addresses issues of user interface metaphors; tracking and…