In 2016, Access Services staff attended a professional development course on process improvement offered at Kennesaw State University. Process improvement initiatives have been credited with devising more effective, streamlined practices by identifying and eliminating non-value-added work. The Head of Access Services adapted content from the…

The train-the-trainer model has great potential for expanding information literacy programs without placing undue burden on already overextended librarians; it is surprisingly underused in academic libraries. At the University of Kentucky, we employed this model to create a new information literacy program in an introductory biology lab. We…

As the importance of information literacy has gained increased recognition, so too have academic library professionals intensified their efforts to champion, activate, and advance these capabilities in others. To date, however, little attention has focused on advancing these essential competencies amongst practitioner advocates. This paper helps…

Describes a peer coaching program implemented at Temple University's Reference and Information Services Department to provide staff with support in fine-tuning and maintaining certain reference desk skills. The discussion covers the origins of the program, coaching basics, and the applicability of peer coaching to the academic library setting. (12…

This report proposes a program for orientation and training for public services staff at the Temple University Libraries. In the first section, orientation and training needs are assessed. Goals and an overview of the program are outlined in the next section. The third section describes the five program elements and objectives: (1) an individual…

Describes the Access 2000 project at Wake Forest University (North Carolina) where students should have access to computers by the year 2000. Highlights include its history and goals; and the library's part in training faculty, staff, and students to use the new technology that includes an IBM ThinkPad laptop computer for each incoming first-year…

Describes a Total Quality Management training plan implemented at Wayne State University (WSU) that allowed the university's reference librarians to construct a cost-effective rotational cross-training program. This program was designed to improve reference referral service among WSU's five libraries. Participants concluded that the program was…

Describes an orientation program that was developed at Northern Kentucky University to supplement the specific job training provided for student employees in the university libraries. Goals that include an increased knowledge of library operations and strengthened commitment to assigned work are discussed, and the program's effectiveness is…

Describes the decentralization of original cataloging responsibilities that resulted from the development of an online catalog in an academic library, and a training program for the public service librarians responsible for cataloging. The importance of having cataloging conform with national standards is emphasized. (CLB)

Describes Academic Library Consultant Training Program begun in 1979, sponsored by Office of Management Studies (OMS) and designed to provide 80 consultants to aid academic libraries in improving performance. Viewpoints are included from OMS Director and participants concerning program objectives, trainee selection, workshops, internships, and the…

Discusses types of peer training and describes the development of peer training instruction for reference/instruction librarians at DePaul University (Illinois) to keep communication open among staff members, share subject expertise, sharpen skills needed in group and one-on-one instruction, train new librarians, and provide ongoing professional…

Discusses integration of the government publications reference collection into the central reference collection at the University of Arizona library. Topics include the integration process, training methods, the training program effectiveness survey, perceptions of competence in reference provision, and an assessment of government documents…

Proposes that the interlibrary loan and document delivery department be used as a setting to train library science students about resource sharing, the practical operations of academic libraries, and the different facets of librarianship. Highlights training methods employed at the Health Sciences Library, University at Buffalo. (JMV)

Explores ways in which senior academic librarians contribute to the long-term educational, professional, collegial, and career development of entry-level reference librarians. Literature on reference training is reviewed; and four roles of senior librarians are described, including teacher, advisor, interpersonal role model, and mentor. (Contains…

Discussion of customer service and Total Quality Management in academic libraries highlights selected customer-service training programs and popular customer-service videos. Topics discussed include utilizing campus resources; staff attitudes; commitment of administrators; and service training issues for academic library managers. (22 references)…