Provides background on the establishment of the Congressional Research Service, focusing on the growth of reference services and special librarianship during the late nineteenth and early twentieth centuries. The contributions of Melvil Dewey and Charles McCarthy, as well as legislative reference work in the Library of Congress, are discussed. (10…

The cataloging-in-source program at the U.S. International Trade Commission Library began in 1975 as a publicity tool but is now an established part of Commission policy, as well as an essential cataloging aid to users of the agency's publications. (Author/JD)

Discusses the cost-billing procedures implemented by a private company library. Formulae for billing are explained in the context of provision of commercial services at competitive market prices within a balanced budget. (JKP)

Describes the facilities, collections, and services of the following special libraries in New York City: Shea and Gould Library; American Foundation for the Blind; Brooklyn Museum; Merrill Lynch Capital Markets Library; Public Relations of American Information Center; Port Authority of New York and New Jersey; and Brooklyn Public Library Business…

Describes the elements of a quality assurance (QA) program for special libraries, including one library's program and problem-solving model; the role of others in the library's program; types of recordkeeping; and integration of the program with organizational QA. Ten suggestions for establishing a QA program are offered. (6 references) (MES)

Discusses new directions and patterns of service as the academic library shifts from providing access to sources of information to providing information itself. Services of the University of Rochester Library System are cited as using interpersonal communications and public relations skills to provide resources and technologies. Four references…

Describes the five categories of videotex systems, the experimental uses of videotex, and its implications for libraries as a service delivery medium. (FM)

TriState Online is a Cincinnati area community access computer system organized to represent an "electronic city." The library area of the system provides communication among librarians, assistance in accessing library collections, and information about public library services. A new area featuring the Cincinnati chapter of the Special…

Examines the potential threat of malpractice litigation against librarians involved in the reference process. Topics include the relationship between the librarian and the user, the level of service, expectations placed on the information provider, and legal precedents in information delivery. (Author/LRW)

Examines the background and development of a comprehensive plan designed to improve library service in Pennsylvania. The ACCESS Pennsylvania agenda is described, together with obstacles to its success, particularly funding problems. The effects of the agenda on special libraries are also discussed. (3 references) (MES)

Discusses the development and present status of special librarianship in Yugoslavia and uses the Central Technical Library at the University of Ljubljana to exemplify a central technical university library because of its historical perspective, present status, and its current role in the exchange of scientific and technical information in…

Discusses the fundamental importance of reprint collections maintained by researchers, typical methods used in their organization, basic principles and common goals for personal document systems, and an instructional program predicated on the growth and change of these collections. A selective list of software for reprint management is appended.…

Planning and moving procedures that facilitated the relocation of a medical center library collection of 30,000 book and journal volumes and 600 audiovisuals are detailed in four areas: space planning, avoidance of service disruptions, library staff morale, and physical handling of materials. An 8-item bibliography is included. (EJS)

Describes the institute library's social science collections, periodicals, user services (bibliographic, photocopy, press library, documentation, and translation) and offers recommendations for improvements in library service, collection development, and future programs. Objectives of the institute and role of foreign policy are noted. Eleven…

Describes the use of office automation equipment at Chemical Abstracts Services (CAS) Library Services and its impact on the reference services offered. Functions discussed include the use of electronic mail for 24-hour library access, online searching, online access to other library collections, and coordination of online searching done by CAS…