Describes the application of conflict-resolution strategies to managed-care disputes. The premises and processes for conflict resolution through negotiation are presented, the application of these principles to common disagreements between providers and payers is demonstrated. Strategies for overcoming difficulties resulting from differential…

Uses a case study to illustrate effective use of written contracts in family therapy. The contract provides short term benefits that form the basis for more complex and time consuming therapy. By offering tangible evidence of change, the contract facilitates additional intervention by conceptualizing problems. (Author/JAC)