Advocates reexamining reference services and outreach programs, and relating them more closely. Argues that archival records are underutilized and that archivists should proactively reach out to researchers and encourage research use. Discusses researcher services; measuring and reporting on researcher use; electronic records; and creating…

Argues that patrons in a publicly supported academic library come from the general community as well as from the university, and include children, adolescents, and business people. The importance of recognizing the needs of various user groups and budgetary and staff limitations are stressed along with setting future priorities. (28 references)…

The growing population of deinstitutionalized persons with physical, mental, and emotional disabilities is described, some of their information needs are examined, methods of providing library services are suggested, and a rationale for community outreach is provided. The state program in Rhode Island is outlined. (22 references) (EAM)

The increasing use of automated access, electronic materials, changes in communication, and philosophical disputes concerning the nature of archives have led to questions about current archival practice. Provides an overview of archival reference: current practice; reference, access, and outreach; research in use and users of archives; automation;…

Six articles cover topics related to the impact of the Internet on reference services, including Internet's effect on communication between reference librarians; integrating the use of electronic resources with traditional reference duties; reference services and the virtual library; offering remote services; Internet instruction; and Internet…