Conversations with colleagues across the sector suggest that the use of mentoring as an organisational development tool in higher education (HE) is increasing. In an era where universities are constantly urged to do more with less, it offers a potential means of using the institution's own staff to train and support each other, thus maximising the…

Many institutions have difficulties in resolving complaints and grievances and other types of dispute speedily and economically. Lapses still occur in following procedures; disputes frequently grow more complicated than they were at the start; they drag on; they waste the time of administrators and those involved, even ending sometimes in an…