Provides background on the adoption of standards for reference service in public, special, academic, and high school libraries by the Suburban Library System (Illinois) and discusses their implementation and plans for evaluation. Highlights of the standards for written policies, staff, and resources are given; and the problem of noncompliance is…

Presents the concept of building an effectiveness pyramid to align and utilize all major aspects of a library's organization to support and improve the effectiveness of the library. Describes the three levels of the pyramid and how they relate to library effectiveness: the individual; enabling skills and tools; and organizational structure and…

Discussion of formal assessment of library facilities highlights the postoccupancy evaluation as a tool in developing accountability in the design, planning, and construction of library buildings. Assessment of existing facilities is discussed; evaluation methods are described, including behavioral mapping; and a planning outline for evaluation is…

Discussion of the merger of separate library units focuses on examples from Indiana State University Libraries' recent merging of the interlibrary loan unit of the reference department with the circulation department to form a new lending services department. Factors to consider in the merging process are discussed, emphasizing staff needs. (seven…

Highlights events of the Library Administration and Management Association 1988 conference, including presentation of awards and programs on: (1) transfer of training; (2) hiring; (3) mentoring; (4) acquisitions automation; (5) library building consultation; and (6) managing shared systems. (MES)

Examines the role of marketing in the management of libraries. The role of public relations (PR) in the total marketing concept is discussed, surveys that have explored PR efforts in academic and public libraries are described, and changes affecting libraries that marketing efforts could help to manage are discussed. (seven references) (LRW)

Includes three articles that address issues associated with the automation and management of library acquisitions departments. Highlights include the systems librarian's point of view; restructuring the cataloging and acquisitions departments in a large academic library after NOTIS implementation; and the workflow in a smaller university library.…

Discusses how strategic planning can help academic libraries integrate online systems for management of multiple fund accounts. Topics addressed include fiscal management goals and objectives; coordinating systems; the budget calendar; periodicals processing; and supplementary funds such as student fees, awards, legislative appropriations, and…

Describes the creation and purpose of the Colorado Alliance of Research Libraries (CARL), the subsequent development of CARL Systems, and its current research projects. Topics discussed include online catalogs; UnCover, a journal article database; full text data; document delivery; visual images in computer systems; networks; and implications for…

Discusses the use of total quality management (TQM) principles in libraries. Topics addressed include commitment from the library director; strategic planning; training needs for library staff; the identification and selection of targeted areas that would benefit from TQM; quality improvement teams; analysis; proposed solutions; and evaluation…

Describes forces that are causing libraries to make changes in how they do business and examines how libraries use management strategies to restructure their organizations. Presents two models that represent organizational structures designed to take into account the unique circumstances of libraries and addresses issues involved in moving to a…

Reviews the planning, implementation, and evaluation of the library guides project, a customer service project at the New Canaan Library (Connecticut). Volunteers answered basic, single-component reference questions, allowing library professionals to give greater time and effort to more complex questions. (JMV)

Analyzes public policy and political issues that affect Indiana's library information services. Reviews the effects of these issues on Indiana's single statewide network created via a massive voluntary restructuring partnership between the Indiana State Library and 10 independent Library Service Authorities. An appendix presents Indiana's plan for…

This special section on EDI (Electronic Data Interchange) in libraries includes eight articles that discuss experiences in libraries in the United Kingdom, EDI and the acquisitions process in Europe, a Canadian viewpoint, the ILS (Integrated Library Systems) vendor and EDI, public libraries, and EDI in the information services industry. (LRW)

The role of non-M.L.S. professionals in the library environment is examined in two articles together with some of the educational, administrative, and professional issues involved. The first article focuses on the role of the archivist in academic libraries and the second discusses the non-M.L.S. professional in the library network environment.…