Discusses the use of a desktop video conferencing product, CU-SeeMe, and offers an analysis of its effectiveness in providing distance instruction and library support to medical technology students at the University of Wyoming. Concludes that the potential benefits of this low cost technology outweigh the inconveniences of working with an immature…

Describes types of hearing impairments and discusses library equipment, materials, and programs for the hearing impaired. American Library Association guidelines for four areas of service to the hearing impaired are summarized: communications; resources; publicity and programs; and participation and staffing. Addresses for related organizations…

Discusses Total Quality Management (TQM), benefits to libraries, and possible barriers to its adoption. An overview is provided of 13 articles included in this issue on (1) library approaches to TQM; (2) implementing a TQM program; (3) supporting TQM efforts; and (4) learning from the experience of others. (EAM)

Fourteen articles address issues related to library personnel administration in an automated environment, such as education for automation, salaries, impact of technology, expert systems, core competencies, administrative issues, technology services, job satisfaction, and performance appraisal. A selected annotated bibliography is included. (MES)

Firm policies and procedures that address the environment, patron/staff behavior, general attitude, and care and handling of materials need to be at the core of the library/archival security program. Discussion includes evaluating a repository's security needs, collections security, security in non-public areas, security in the reading room,…

Discusses factors that contribute to Santa Monica Public Library's excellence, including supportive city government and citizenry, city council, library board, lean top management, and the basic management team. Specific management principles and techniques, public relations, and measures of service at Beverly Hills Public Library are also…

Provides a brief review of the basic elements of library security and preservation programs as a background for an exploration of security/preservation issues, problems, and policies. Discusses environmental control, disaster preparedness, fire protection, storage and handling, and controlling access to collections. (AEF)

Discusses the current emphasis on assessment of library effectiveness and describes several assessment techniques. It is argued that, by encouraging staff to develop an attitude of self-assessment based on their ability to add value to library services, the assessment phenomenon can be used to improve the overall quality of libraries. (11…

Addresses the role of professional associations in the process of organizational change in academic libraries. Topics discussed include user-centered organizations and associations; the literature on organizational change; the roles of associations; associations as change agents; and how associations can assist in the transition to user-centered…

Disucusses local collection development tools available to librarians on their college or university campus, including syllabi; class discussion lists; departmental Web pages and pamphlets; departmental selfreports; centers for teaching excellence; university bookstore; library circulation figures; library consortia; and the Internet. (AEF)

Based on the authors' experiences as catalog, reference, and network resources librarians, this paper examines traditional methods of operation and the emerging blending of duties and the effects on individuals and the profession. Examines changing demands on library users as a cause for the blurring lines. Concludes that catalogers and reference…

Describes an initiative of the Association of Research Libraries (ARL), the Scholars Portal Initiative, a three-year collaborative effort which seeks to provide tools for an academic community to have a single point of access on the Web to find high-quality information resources and to deliver the information and related services directly to the…

Considers the role of interlibrary loan and document delivery services in support of research collections and digital information. Highlights include current practices; licensing as it relates to interlibrary loan in the digital environment; distance education; the role of consortia; technical infrastructure; and archival retention versus…

Reviews the literature on outcome-based education (OBE) and discusses its application in library instruction and reference service, particularly in the introduction of new information technologies. Suggests that an OBE approach in the planning stage can help determine if an information resource is beneficial to the users. (Author/LRW)

Addresses changes in cataloging at the University of California, Berkeley. Discusses experimentation with pilot technical services (OCLC PromtCat, Bibliographic Record Notification, and Repeat Search); technical services staff reductions and the emergence of a new staffing model and motivating supervisors and staff to become more flexible and…