Remote access to resources has become increasingly important in academic libraries, spurred largely by the growth of online education. Through bibliographic instruction (BI) courses, librarians must prepare both on-site and remote patrons in information literacy. Challenges exist for remote-user BI: among them are perceived characteristics of the…

Much of what can be described as online learning research and analysis advocates the use of software not only to collect the data, for example via an application such as a virtual learning environment, but also to analyze it, using a package such as NUDIST© or NVivo©. The intention of this article is to provide an alternative method of data…