In this article, the authors share how cloud-based applications, such as Google Calendar, Wikidot, Google Docs, Google Sites, YouTube, and Craigslist, played a big part in the success of their plan of implementing a technology training program for customers and employees. A few years ago the Denver Public Library, where the authors work, developed…

During at least one afternoon each month, Wilmette (Illinois) Public Library (WPL) hosts a local group of computer programmers, designers, and artists, who meet to discuss digital projects and resources, technical challenges, and successful design or programming strategies. WPL's Game Design Club, now in its third year, owes its existence to a…

A lot of the study about how people use technology focuses on the youngest and swiftest: teens and college students. The revolution of sharing music files confirmed just how powerful this technological "voting bloc" is. Yet the high-tech population is diverse, encompassing seniors, midcareer workers--just about every type of person in…

The author is amazed at how much people don't understand about computers and technology. This document describes the authors' vision on computer/technology training that explains the concepts from the bottom up so that people can have a better understanding of what they are working with.

Librarians at New York City's Bellevue Hospital Center needed to write a 3-year strategic plan that included technology data. In this article, they describe how they surveyed doctors and residents about their technology and internet use to determine what the Bellevue Medical Library needed to do in order to support those who deliver medical care.…

A reference and education librarian relates her experience of teaching a class of adult professionals about PubMed, the National Library of Medicine's tool for accessing the MEDLINE database. Discussion includes preparing to teach a class of peers; letting adult students try things themselves; and saving time for questions. Highlights several…

Technostress--the challenge of keeping up with changing technology--has been one of the few constants in professional lives for the past 30 or more years. In this paper, the author addresses what constitutes "best practices" for keeping up with rapidly changing technology.

All libraries, whether large or small, feel the need to stretch their budget dollars to provide the most service for the buck. Whether the need is to provide a new library service, market existing services, or simply find a better solution for an administrative function, creative librarians can find solutions that fit into even the tightest…

In order for patrons to make the wisest use of the library, they must be both computer and information-literate. Librarians are faced with the challenge of designing programs that fit the literacy needs of the community. Academic and school librarians may find that their users are mostly students who are familiar with computers, but need help with…

The role of the library has changed significantly during the past 2 decades. Twenty years ago, it could have been considered the norm for a small to mid-sized library to have one or two computers for patron use. Staff was fortunate to have a computer connected to a printer--a tractor-feed ink jet printer--with a basic word processing application…

A special feature in the previous issue acknowledged the magazine's 25th anniversary, and current columnists as well as former contributors were asked to think back over their work and to share favorite covers, articles, and memories. Since I have been writing for CIL for nearly 18 years, I had plenty of past columns to review. It was interesting…

Describes the work of librarians at Illinois State University in teaching faculty about the Internet through a series of librarian-initiated and faculty-initiated projects. Explains how librarians continued their role as information providers, adapting to the situations faced by the faculty, whose information needs did not always match their…

Explores successful techniques for integrating the World Wide Web into day-to-day reference library services. Highlights include: determining when to use the Web and when and how to use search tools; the importance of search statement format; training and practicing with the Web; virtual reference and subject specialist pages; and electronic…

Describes a Web-based information literacy tutorial, OASIS (Online Advancement of Student Information Skills), developed at San Francisco State University. Discussion includes: core competencies identified; design structure and content; planning and marketing; problems and partnerships in the pilot year of OASIS; restructuring the OASIS tutorial;…

Describes a pilot computer training program for library staff and patrons at the University of Wisconsin-Madison. Reviews components of effective training programs and highlights core computer competencies: operating systems, hardware and software basics and troubleshooting, and search concepts and techniques. Includes an instructional outline and…