Do a web search on the phrase "CRM sucks" and one will find scores of articles, webinars, and blog rants dedicated to the theme. Indeed, if one uses constituent relationship management (CRM) software, one is probably familiar with the litany of complaints. But this is not the time to give up. After all, this is one relationship that really needs…

Even in the age of Google, digital repositories can add tremendous value to an institution. Yet creating and maintaining these collections is no small task. Digital repository advocates will concede that the challenges in building and maintaining these collections can daunt even the most intrepid supporters. Three repository directors share their…

Video-heavy distance learning programs can put a strain on the campus network. This article describes how three institutions are managing bandwidth to ensure high-quality service for eLearning students.

Portals are taking off on campuses nationwide. According to "Campus Computing 2006," the Campus Computing Project's survey of 540 two- and four-year public and private colleges and universities across the US, portal deployment for four-year public residential universities jumped from 28 to 74 percent of responding institutions between the…

Ken Klingenstein has led national networking initiatives for the past 25 years. He served as director of computing and network services at the University of Colorado at Boulder from 1985-1999, and today, Klingenstein is director of middleware and security for Internet2. Truth is, this networking innovator has participated in the development of the…