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Peer reviewedvan der Meij, Hans – Technical Communication: Journal of the Society for Technical Communication, 2000
Describes the Information SubTypes and Effects (ISTE) approach, which measures the relationship between the design of a document and the way users handle it. Positions the ISTE method within the broader context of usability testing. Describes its basic approach and some recent applications. Demonstrates that ISTE is a viable instrument for…
Descriptors: Documentation, Higher Education, Technical Writing, Text Structure
