The new faces on the help desk are younger, work for cheap, and may be the tech savviest in the building. This article describes how two IT training programs are teaching students valuable technology skills while providing schools with a much-needed lift to their troubleshooting teams. The programs--Generation YES and Mouse Squad--put students at…

Despite the last few years' growth in awareness of open-source software in schools and the potential savings it represents, its widespread adoption is still hampered. Randy Orwin, technology director of the Bainbridge Island School District in Washington State and a strong open-source advocate, cautions that installing an open-source…

With budgets and staff stretched thin, schools are turning tech-savvy students into technology leaders and a popular, important source of IT support. Providing professional tech support is a very expensive a proposition, so districts from Tupelo to Greenville, and from Hattiesburg to Columbia, are enlisting students to fill the gaps. This article…