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Administrative Principles	2
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Community College Journal of…

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Schauerman, Sam	2
Peachy, Burt	1

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Reports - Descriptive	2

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Listening to the Customer: Implementing Quality Function Deployment.

Peer reviewed

Schauerman, Sam; And Others – Community College Journal of Research and Practice, 1994

Describes Yoji Akao's concept of quality function development (QFD), a strategic tool that translates the customers' quality requirements into organizational language. Examines how El Camino College's (California) application of QFD matches constituent needs to college functions. Includes an 11-item bibliography and lists El Camino College's…

Descriptors: Administrative Principles, College Administration, College Planning, Community Colleges

Strategies for Implementation: The El Camino College Total Quality Management Story.

Peer reviewed

Schauerman, Sam; Peachy, Burt – Community College Journal of Research and Practice, 1994

Traces the development of the principles and practices of Total Quality Management (TQM) at El Camino College, in California. Discusses institutional resistance to change and the need for careful implementation analysis and constituent group involvement. Includes a nine-item bibliography of theoretical and descriptive works. (MAB)

Descriptors: Accountability, Administrative Principles, College Administration, Community Colleges