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Peer reviewed Peer reviewed
Raybould, Barry – Innovations in Education and Training International, 1995
Offers a definition of electronic performance support systems (EPSS) which is evolving to a systems approach. Highlights include strategic issues, including improved quality, retention of corporate knowledge, and responsiveness to business change; and cost factors, including increased productivity, reduced training costs, and development costs.…
Descriptors: Change, Computer Assisted Instruction, Cost Effectiveness, Costs
Peer reviewed Peer reviewed
Gery, Gloria; Malcolm, Stan; Cichelli, Janet; Christensen, Hal; Raybould, Barry; Rosenberg, Marc J. – Performance Improvement, 2000
Relates a discussion held via teleconference that addressed trends relating to performance support. Topics include computer-based training versus performance support; knowledge management; Internet and Web-based applications; dynamics and human activities; enterprise application integration; intrinsic performance support; and future possibilities.…
Descriptors: Computer Assisted Instruction, Futures (of Society), Human Relations, Internet
Raybould, Barry – Performance Improvement Quarterly, 1995
Discussion of electronic performance support systems (EPSS) focuses on performance support engineering and its role in designing performance support systems. Highlights include the organizational performance/learning cycle model; a systems approach to EPSS; computer-based training and other EPSS methodologies; and future possibilities. (LRW)
Descriptors: Computer Assisted Instruction, Computer System Design, Futures (of Society), Learning Processes