Discusses philosophical issues and human elements in reference desk scheduling for public and academic libraries, highlighting institutionalization of a desk scheduling policy, the relationship between scheduler and schedulee (impartiality, consistency, flexibility, collegiality, diplomacy, dedication to reference service), and conflict management…

Cites the importance of having a state law, knowing what it says, and having a library policy statement regarding the confidentiality of patron records. Discussion covers writing and implementing a policy, the role of automation, existing laws, library records defined, exceptions to confidentiality, and legal liability. Thirty-seven references are…

A regional library model policy statement on circulation of potentially controversial materials to school districts is presented. The procedure utilized to make service areas aware of these materials and to facilitate communication between principals and the regional library on how these materials will be dispensed to teachers is also presented.…

There are no foolproof solutions to Internet access in libraries. This article lists selected library solutions, what not to do, and what to do: pick a common-sense approach, focus on customer service, keep an open mind, avoid accepting or repeating hearsay, and find common ground. Includes highlights of the Orange County (FL) Library System's…

Explores the issue of intellectual freedom and the role of the library in the community, and the extent to which community attitudes and values should influence library policy. A specific incident involving a public library exhibit of materials on gay rights in Durham, North Carolina, is described. (CLB)

The purpose of this College Library Information Packet (CLIP) Note is to help libraries identify desirable elements found in computer use policies and to provide guidelines for college and small university libraries that want to develop policies or have been directed to implement policies for computer usage in their libraries. In January 2001, a…

Describes selected commercial and academic Web sites providing interactive services (Amazon; Jones Library, Amherst, MA; Pine Crest Lower School, Ft. Lauderdale, FL; Barnes & Noble; Cal State's Information Literacy Tutorials; PBS's techknow site; K.I.D.S. Report), and argues that libraries that stop at links and policy statements miss…

Summarizes three conference presentations on the effects of the economic climate on academic libraries in Iowa. These presentations focused on the impact of austerity budgets on collection development, library services and personnel, and possible management approaches to retrenchment in these areas. (CLB)

This video provides guidelines for establishing a successful volunteer program in any library. Topics include: the benefits of volunteers to libraries; getting a volunteer program started and functioning; recruiting volunteers; interviewing volunteers; effectively training volunteers; acknowledgment of volunteers; and handling uncooperative or…

Although librarians in approximately one-third of Association of Research Libraries (ARL) have a rank or status similar to other faculty, their activities, responsibilities and involvement vary considerably. A survey was conducted to determine the autonomy of library faculty organizations and their role in library and university governance, and…

This guide serves as an academic departmental planning instrument and provides a description of the various collections, goals, and policies of Southeast Missouri State University's Kent Library. An overview provides information about the library's mission, funding sources and allocation procedures, departmental library liaisons, overall selection…

Adhering to the proven fundamentals and the same general structure as previous editions, this revision updates and expands the material in the text to cover the latest managerial systems and approaches. The book presents the principles of library and information center management in a conceptual framework as it examines dynamics within the…

Planning for the Multitype Library Cooperative (MLC) is critical if it is to best assist the library community. Multitype Library Cooperatives are unique organizations in the library community that serve as the "libraries" library, providing various special services. This book is a companion volume and handbook to "Strategic Planning for Library…

Describes the Information Function of the LS/2000 integrated library system at Carnegie-Mellon University. Existing and planned functions, screen displays, and selection options (announcements, guides to book locations, library hours, access to library guides and bibliographies, library policies and services) are illustrated. Footnotes are…

Describes four major subsystems of OCLC's LS/2000, an integrated local library system which can be adapted to wide variety of library environments: multibranch circulation and online catalog searching; online cataloging and authority file maintenance; management report generation; and system set up parameters that translate local library policy…