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Peer reviewedWang, Peiling; Hawk, William B.; Tenopir, Carol – Information Processing & Management, 2000
Presents results of a study that explores factors of user-Web interaction in finding factual information, develops a conceptual framework for studying user-Web interaction, and applies a process-tracing method for conducting holistic user-Web studies. Describes measurement techniques and proposes a model consisting of the user, interface, and the…
Descriptors: Affective Measures, Holistic Approach, Information Retrieval, Interaction
