When managed effectively, conflict can lead to goal satisfaction, more creative solutions, and enhanced commitment to relationships. Approaches to conflict management are discussed and categorized. Similarities and contributions of widely used models are presented. Models that convert conflicts into problems to which problem-solving techniques can…

The bibliography was compiled in response to requests for background information about the critical incident technique; references were provided by those interested in the technique. Graduate students searching for guidance on the technique should find it useful, as should researchers. The critical incident technique is a method of research…

The dynamics of a diverse work force characterized by organizational change, competition, and complex communication are increasing attention toward finding new ways of avoiding the costly and destructive outcomes of relationship dysfunctions. Litigation and legal negotiation are two of the most expensive ways of conflict resolution; and…

Examines several possible difficulties in interpreting the results of studies which employ Piagetian tasks, especially conservation tasks, with older individuals. Notes that Piaget's clinical method allows more flexibility in the assessment of competence than do more quantifiable techniques. Examines the possibility of task misinterpretation by…

This annotated bibliography developed in connection with an ongoing investigation of the use of computer simulations for fault diagnosis training cites 61 published works taken predominantly from the disciplines of engineering, psychology, and education. A review of the existing literature included computer searches of the past ten years of…

This collection of abstracts is part of a continuing series providing information on recent doctoral dissertations. The ten titles deal with the following topics: (1) the effect of dramatic improvisation on the attitudes of high school teachers toward their students; (2) the effects of training teachers in interpersonal cognitive problem solving…

This directory provides a source of nonprint materials for educators who seek multimedia resources in the field of administration. The nonprint materials listed include 16mm films, videotapes, audiotapes, multimedia kits, filmstrips, and simulations. Concentration is on topics of interest in the planning of workshops or seminars, the training of…