This bibliography has been produced as part of a research program attempting to develop a new approach to building environment and service systems design using computer-aided design techniques. As such it not only classifies available literature on the service systems themselves, but also contains sections on the application of computers and…

The research from a four-year project of implied orders tailored testing is summarized. The method of implied orders testing combines the principles of ordinal measurement with the concept of the Guttman scale as an ideal. The basic principle for dichotomous items is that either an item is missed and "dominates" a person or it is answered…