Descriptor
| Bibliographies | 1 |
| Cost Effectiveness | 1 |
| Data Collection | 1 |
| Data Interpretation | 1 |
| Journal Articles | 1 |
| Library Services | 1 |
| Measurement Techniques | 1 |
| Objectives | 1 |
| Reference Services | 1 |
| User Satisfaction… | 1 |
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| Reference Librarian | 1 |
Author
| Watstein, Sarah B. | 1 |
Publication Type
| Journal Articles | 1 |
| Reference Materials -… | 1 |
| Reports - Descriptive | 1 |
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Peer reviewedWatstein, Sarah B. – Reference Librarian, 1999
Lists eight journal articles written by Charles Bunge that address the measurement of library reference effectiveness. Topics include determining goals; gathering data to determine effectiveness through user satisfaction; assessing reference output; costs and benefits; interpreting data; and the use of computerized forms to gather data. (LRW)
Descriptors: Bibliographies, Cost Effectiveness, Data Collection, Data Interpretation
