Reviews and compares 11 books about the Internet, including 4 that concentrate on how to get connected; 1 for teaching about the Internet; 5 that are guides to using the Internet; and 1 that examines how special librarians are using the Internet. A sidebar lists 18 additional titles. (Contains three references.) (LRW)

This annotated bibliography focuses on resources for the study of international elections and electoral systems and outcomes that will be useful for collection development and for answering reference questions about foreign elections. Discusses comparative politics, comparative elections, and possible electoral reform. (LRW)

Discusses the applicability of for-profit customer service concepts to nonprofit library public service. Highlights include 10 elements of successful library customer service for children and youth; creating appropriate physical environments; understanding the customer; body language; organizational restrictions on staff; customer feedback;…

Three articles addressing importance of school libraries include evaluation of 65 programs in Calgary, Canada; comparative study of school librarian attitudes in 10 countries; and statement concerning British Columbia school libraries. Bibliography on cable television for librarians is included. (Dyad Services, PO Box 4696, Station D, London,…