This paper discusses client service issues to be considered when transitioning to a virtual library situation. Themes related to the transitional nature of society in the knowledge era are presented, including: paradox and a contradictory nature; blurring of boundaries; networks, systems, and holistic thinking; process/not product, becoming/not…

In order to be effective in the coming millennium, libraries will need to measure their performance rigorously against the expectations and real needs of their customers. The library of the future will need to be a customer sensitive, knowledge creating, agile enterprise. It must provide value to every customer, where value is the customer's…

Presents an interview with the Executive Director of the American Association of School Librarians (AASL) and the Young Adult Library Services Association (YALSA). Highlights include attracting members to the AASL, the multifaceted role of Executive Director, education, previous positions and accomplishments, goals for YALSA, intellectual freedom,…

Describes developments in library services that took place in Oman from 1970-90 and discusses the current status of library development. Topics discussed include the rapid social and economic development in Oman, the lack of human and physical resources, the lack of a national library, and deficiencies in school libraries. (five references) (LRW)

Reviews the mandate and mission of the National Commission on Libraries and Information Science (NCLIS) and describes its successful initiatives supporting library issues and community library programs. Excerpts from a letter written by Marilyn L. Miller, president of the American Library Association, in support of NCLIS are included. (EA)

This paper discusses information gateways and equal access to information. Highlights include: the development of the physical infrastructure of libraries; globalization as it relates to the use of software; Internet controls such as the Children's Online Privacy Protection Act; the psycho-social component of libraries; computer literacy and…

This paper looks at the skills and competency base of the school librarian. The paper contends that these attributes are necessary if the school library is to be in a position to encourage the development of discovery and personal growth for both pupils and staff. The paper concentrates on the role of the school librarian working with teaching…

Discusses issues that school librarians need to consider when updating and automating their libraries based on examples of experiences in several high schools. Topics addressed include planning; problems; needs assessment; software compatibility and selection; CD-ROMs; and training needs. (LRW)

Addresses the necessity of incorporating new computer technologies into school library resource centers and notes some administrative challenges. An extensive checklist is provided for assessing equipment and furniture needs, physical facilities, and rewiring needs. A glossary of 20 terms and 11 additional resources is included. (AEF)

Examines 18 articles on international students' use of U.S. academic libraries, identifies common issues and concerns, and discusses proposed solutions. Recommendations for conducting research on meeting the needs of culturally diverse students, and implications for staff development and bibliographic instruction are also provided. (Author/AEF)

Examines the idea of the whole internet as a library resource, discusses advantages of the Internet, and presents a list of the author's favorite Internet sites. Listed sites include an Internet address and a brief description of what information the source provides. (JMV)

An econometric model of library reference service is suggested for revision and improvement of current services. Discussion focuses on costs and budgets, expanding needs, and community support. (AEF)

Explores the changing role of the library and the importance of developing a strategic technology policy. An approach to technology that includes a review of the technology base, continuing education, improved hiring practices, innovative organizational design, and greater involvement of libraries in research and development is recommended. (six…

Discussion of the role of public libraries in socioeconomic development focuses on an evaluation of the existing library system in Istanbul (Turkey) and proposes a plan for its balanced development with respect to population distribution and technological advances. Highlights include building design, library automation, and financial…

This document examines the impact of new information technologies on the various roles of national libraries. Seventy-two national libraries responded to a questionnaire designed to assist in determining how such institutions worldwide are responding to recent technological innovations. The first of six chapters identifies three basic…