States that document designers presenting procedural instructions can choose several formats: prose, table, logical tree, or flow chart. Suggests that instructions should allow users to reach the outcome without losing time. Discusses two formal methods that help determine which order is most efficient--that based on the selection principle, or…

Summarizes some of the uses and benefits of the Internet for online publishing. The diversity of end-user needs and capabilities is discussed, and a user-centered approach to designing information products for the Internet is recommended. The role of librarians and the importance of communication between online publishers and users are considered.…

Discusses online resources that focus on what not to do in Web page design. "Don'ts" include: making any of the top 10 mistakes identified by Nielsen, qualifying for a "muddie" award for bad Web sites, forgetting to listen to users, and forgetting accessibility. A sidebar lists the Web site addresses for the nine resources…

Describes the design philosophy of an architect who remodels and builds public libraries. Reviews the author's work on the Cohoes Public Library (New York) and the Saratoga Springs Public Library (New York). Discusses how architects create memorable public buildings by reading about and understanding sites, by working closely with communities, and…