This article presents an interview with Peter J. Young, Director of Technology at Rockford Public Schools in Michigan. In the interview, Young talked about how his district has done a lot more automation to integrate its disparate systems. He also discussed how they streamline their systems, how parents and community benefit from these efforts,…

Describes a case study that combined ethnographic and interview methods to gain an understanding of the types of decisions and factors influencing those decisions within the design inquiry phase of a high school's system-transformation effort. Factors discussed include the facilitator's role, information needs, user-based design teams, and…