Working with difficult people is a built-in business hazard, but it is a part of human nature. Four sources make recommendations for dealing with them. (JOW)

Knowing how to deal with people can make the difference between success and failure on the job. (JOW)

Behavior modeling has an inherent appeal to learners. They use the same methodology to learn interpersonal skills that they used to learn technical skills. They are shown what to do and have many opportunities to practice with immediate feedback. (JOW)

The hidden curriculum of industrial education is the culture of the industrial workplace. Socialization into unions and accepted workplace behaviors are a product of racial, class-bound, and gendered assumptions in a male culture of work and must be taken into account by industrial educators. (SK)

Identifies five types of relationships at work: the unfinished, working alliance, developmental, personal, and transpersonal. For each type, the following are described: contribution to the organization, human motivation, signs of dysfunction, relationship skill needs, and counseling needs. (SK)

Faced with a shrinking labor pool and increasing competition, employers are beginning to take basic workplace skills training into their own hands. Such training involves (1) identifying skills-related job changes or problems; (2) building management and union support; (3) developing a strategy; (4) performing task analysis; (5) designing and…

Occupational social skills are defined and their importance is highlighted. Four ways to develop appropriate training are offered: adapting commercial general social skills programs, adopting commercial social skills programs with an occupational focus, developing a program based on SCANS, and developing a program based on ecological assessment.…

This article presents a rationale for a research focus on adults with learning disabilities; reviews what is currently known about adults with learning disabilities in various settings, including the community, postsecondary education, and employment environments; summarizes major longitudinal studies; specifies research priorities for the 1990s;…

Differences in men's and women's communication styles affect their interactions with each other. Organizations must be flexible enough to recognize situations in which traditional male values of competition may be most functional and those in which more collaborative, female strategies are more appropriate. Personnel training can help ensure that…

The eighth annual report presents the results of a comprehensive survey of training and development in organizations in the United States with more than 100 employees. Along with breakdowns of dollars spent on employer-sponsored training and types of training, this year's report features an analysis of remedial education in the workplace. (JOW)

Today's superintendents are unaccustomed to sharing significant power with others and are expected to educate all youngsters effectively. Superintendents' responses to differences with their boards can profoundly affect progress in school improvement. By stressing dialog over discussion, superintendents might keep their jobs without sacrificing…

While health services personnel in the United States receive the best technical training available, they are rarely exposed to a holistic health science curriculum which would enable them to develop the interpersonal competence needed in the delivery of health services. Indeed, the primary task of health services personnel is teaching patients to…

The phenomenon of "burn-out" is most frequently experienced by people who, in the course of their jobs, work with other people such as students, patients, or clients in situations that involve intense personal interaction. The complex symptoms of the burn-out syndrome are described in this paper. The most common of these symptoms is a change of…

A superintendent who was nearly appointed New York City Schools chancellor explains the physical and mental stamina his job requires. Most school executives don't recognize job stresses leading to physical disorders, adverse effects on family life, and alcoholism. Since superintendents' demise usually centers on political/interpersonal conflicts,…

Human ecology and indispensable components of a quality system in vocational education are two operational frameworks that could help to facilitate cross-national cooperation in vocational education. As the exhaustion of natural resources is recognized as resulting partly from the dysfunctional behavior of people, human ecology becomes a necessary…