In this paper we argue that video recording of actual practice should be a central tool for organisations attempting to improve services for people with learning disabilities. Since an important site for the disempowerment of service-users is in everyday, mundane interactions with service staff, an approach to staff development is needed which…

Although negative outcomes of intensive management training are the exception rather than the rule, it is important to recognize and take measures to prevent the possible negative effects of such training. Intensive management development training, particularly in encounter group settings, creates a powerful situation that enables managers to take…