Management of information services requires managerial control of information about the service itself. A critical factor for information managers that affects their ability to provide service is their own competence at handling management information, i.e., information concerning and describing the performance, income, and expenses of their…

Identifies organizational risks of end-user computing (EUC) associated with different stages of the end-user applications life cycle (analysis, design, implementation). Generic controls are identified that address each of the risks enumerated in a manner that allows EUC management to select those most appropriate to their EUC environment. (5…

Basic design and implementation issues encountered in providing academic support systems are examined. "Academic support systems" describes the growing class of university computing that is being developed to integrate administrative computing environments. These systems may be typically characterized by the activities that center around…

A systems design framework for the transformation of education is presented in this paper. A systems approach views education as a system of interdependent problems and the design process as one of four parts of organizational inquiry. A framework for educational design is presented, which is composed of three dimensions--focus for change, scope…

The prototypal course in newspaper management described in this paper is based on systems analysis and the systems flow approach. The introductory section of the paper discusses the need for instruction in newspaper management, the concepts of the systems approach and systems flow and the way they relate to enterprise management, and specific…