Compares traditional online interview with the presearch counseling session (process whereby a librarian, acting in an advisory role, assists client searcher in devising his/her search strategy, before that searcher goes online) and presents a one-step model of a presearch counseling session. An online self-service worksheet and 102-item…

Describes an exercise for California high school seniors which reviews basic library skills. Positive impact of exercise use on study-locational skills scores of the California Assessment Program Survey of Basic Skills is illustrated through a review of test scores from 1977 to 1984. (MBR)

One hundred fifty academic libraries were surveyed to determine if professorial note photocopying services were a factor in any decline in use of reserve by faculty at their institutions. Eighty-six responses were received. While they did not feel that use of library reserve services were being jeopardized, respondents indicated a number of…

The current interaction among federal libraries and information centers was examined and assessed to determine ways to improve the coordination of resources and services among federal libraries and to increase cooperation between federal and non-federal libraries in order to meet national, state, and local information needs. The more than 400…

Presents W. Edwards Deming's Total Quality Management method and advocates its adoption in libraries. The 14 points that form the basis of Deming's philosophy are discussed in the context of the library setting. A flow chart of the reference process and user survey questions are included. (MES)

A 2-phase study evaluated the existing reference referral network in California, and developed and evaluated two alternative designs, one organization-based and the other formula-based. The evaluation phase consisted of the following tasks: (1) a survey of all public libraries and cooperative systems of the state regarding their priorities for and…

Discusses problems with access to local government information faced by libraries and by the public. Local government information policies are discussed, information management practices are considered, library services to disseminate government information are suggested, and a checklist for a model local government information policy is included.…

Developed in response to issues raised about the circulation of bound periodicals, the cost of photocopies, and the condition of the photocopiers, this report of the Joint Committee to Study Library Periodical Services at the Virginia Commonwealth University libraries recommends goals for periodicals services for both campuses of the university.…

An evaluation of the Curriculum Resource Centre (CRC)-Library Services for the Nanaimo (British Columbia) School District is presented in this report, which is based on surveys, interviews, observations, tours, discussions, readings, and meetings conducted by the team members during the course of the study. The evaluation team consisted of two…

This document presents a review of the current consumer relations activites of the National Library Service (NLS) for the Blind and Physically Handicapped of the Library of Congress, and an overall plan to improve NLS receipt of user suggestions, comments, opinions, or complaints through libraries which form the nationwide NLS distribution system.…

Discusses evaluation of the teacher-librarian and describes nine areas of competence deemed necessary by the Canadian School Library Association (CSLA): (1) administration; (2) selection of learning resources; (3) acquisition, organization, and circulation of resources; (4) guidance; (5) design and production of resources; (6) information…

A task force was appointed to measure user satisfaction with library services, establish a university libraries' service excellence philosophy and policy, bring the service excellence concept to the attention of every library employee, and recommend approaches for recognizing outstanding staff service. The members of the task force--two library…

This document examines the changes in organization and staffing of preservation programs since SPEC (the Systems and Procedures Exchange Center) surveyed members of the Association of Research Libraries (ARL) in 1985. It is based on responses of 109 ARL libraries to ARL preservation surveys, and additional contacts with 21 ARL libraries that have…

This long range plan was prepared to satisfy the requirements of the Library Services and Construction Act (LSCA), P.L. 98-480 and to guide the Texas State Library and Archives Commission in the fulfillment of its statutory mission. The plan provides a framework for the establishment or expansion of programs to carry out the purposes mandated by…

This report of the 95-member Council for the Comprehensive Plan for Libraries, which included representatives from government, libraries, and the public sector, is not intended to answer all the questions for all those concerned about the future of libraries, but rather to bring focus to the issues and to set a direction for solving the problems…