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Mackey, Terry; Mackey, Kitty – Library Journal, 1992
Presents W. Edwards Deming's Total Quality Management method and advocates its adoption in libraries. The 14 points that form the basis of Deming's philosophy are discussed in the context of the library setting. A flow chart of the reference process and user survey questions are included. (MES)
Descriptors: Administrative Principles, Flow Charts, Guidelines, Library Administration
Peer reviewedDarling, John R.; McNutt, Anne S. – Community College Journal of Research and Practice, 1996
Describes four social styles (amiable, analytical, driver, and expressive) and strengths and weaknesses associated with each. Suggests that administrative team building can be enhanced by considering individual styles. Discusses the importance of style flex, or interacting within others' comfort zones without compromising one's own style. A social…
Descriptors: Administrative Principles, Administrative Problems, Administrator Attitudes, Administrator Behavior
