Institutions of higher education ultimately aim to deliver a quality education to students and help their students succeed while at their institution, and beyond. However, despite the emphasis academic administrators place on student success, the foundational elements of running an institution--academic operations--are often overlooked. While…

The first years of the National Association of College and University Business Officers (NACUBO) pilot project to collect benchmark data on college costs and service levels are discussed, focusing on lessons learned, needs identified, current use of the results, and the project's place in the association's long-term research plan. (MSE)