This evaluative case study explores how mentors or coaches, called Associates, support beginning in-service teachers in developing reflective teaching practices, as well as which practices are most effective in supporting beginning teachers. Using a definition of effective reflective practice and a tool for gauging progress toward becoming a…

Howard Community College uses the Quality Evaluation of Service Trends (QUEST) Survey to ask its employees to evaluate themselves and each other in terms of the quality of service they render to their various constituencies each year. Results of the 1999 survey include: (1) of the 51 service areas listed, 34 improved their ratings over the last…