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Edwards, Anne G., Ed.; Ross, Betsy A., Ed. – 1984
Prepared to provide guidance in the provision of reference service, this statement expresses the understanding between the library administration and the Reference Services Department of Ellis Library at the University of Missouri-Columbia concerning the manner in which the department's responsibilities are to be carried out. The procedures will…
Descriptors: Academic Libraries, Guidelines, Higher Education, Information Services
Download full textGorman, Kathleen – 1987
This System and Procedures Exchange Center (SPEC) flyer/kit is based on two research efforts: a 1986 SPEC survey on the collection and use of management statistics related to reference services, and a 1987 supplemental survey on qualitative measures of reference services. A brief introduction describes the survey and discusses the evaluation of…
Descriptors: Academic Libraries, Computer Networks, Databases, Evaluation Methods
