Designed as a policy statement for staff and an orientation document for the new staff member, this manual presents reference service guidelines for user assisted access to the library collections and library instruction. The manual sets forth the purpose, goals, and ethics of reference service; defines categories of users; establishes priorities…

This manual contains basic information about the Bibliographic Instruction Section (BIS) of the Association of College and Research Libraries (ACRL). As of November 1984, BIS membership was approaching 3,000 with nearly 100 members actively involved in the section's committees. Following an introduction that describes the development of the BIS,…

Prepared to provide guidance in the provision of reference service, this statement expresses the understanding between the library administration and the Reference Services Department of Ellis Library at the University of Missouri-Columbia concerning the manner in which the department's responsibilities are to be carried out. The procedures will…

This System and Procedures Exchange Center (SPEC) flyer/kit is based on two research efforts: a 1986 SPEC survey on the collection and use of management statistics related to reference services, and a 1987 supplemental survey on qualitative measures of reference services. A brief introduction describes the survey and discusses the evaluation of…

This two-part manual presents both a library curriculum for elementary and secondary school students and a handbook of policies and procedures for library operations and services. Part 1 (238 pages) is a two-part library skills curriculum guide for grades K-12 includes brief discussions of general student goals, main ideas, and the thinking…

Prepared in compliance with the Library Services and Construction Act (LSCA), this planning document presents objectives and procedures for improving Texas library services in conjunction with five statewide goals of the Texas State Library: (1) to assist in financing library services and resources in Texas; (2) to improve delivery of materials…