Based mainly on interviews conducted at 14 federal agencies that had completed or were involved in software conversion projects, this publication provides guidelines for the entire process of software conversion. This is defined as the transformation, without functional change, of computer programs or data elements to permit their use on a…

This document contains Illinois Occupational Skill Standards for occupations in the Information Technology Operate Cluster (help desk support, computer maintenance and technical support technician, systems operator, application and computer support specialist, systems administrator, network administrator, and database administrator). The skill…

This document, which is intended for workforce preparation program providers, details the Illinois Occupational Skill Standards for programs preparing students for administrative support occupations. The document begins with overviews of the Illinois perspective on occupational skill standards and credentialing, the process used to develop the…