Reports on a study at the American Telegraph and Telephone Communications Company's Sales and Marketing Education Center to determine the nature of continuing education program development in a business setting. Findings indicate six developmental phases: (1) initiation, (2) planning, (3) materials development, (4) pilot, (5) delivery, and (6)…

Essential to any career planning program within an organization are the following elements: (1) goal setting; (2) career path time schedule; (3) transitions, or changes necessary to implementation of the plan; and (4) predicted and actual outcomes. (SK)

Describes two programs used by the Ford Motor Company to train manufacturing skilled trades personnel. Programmable Controller Maintenance Training Program for Industrial Technicians and Troubleshooting Strategy Program use simulation and provide improved task performance after training. (JOW)

Some suggestions for training office clerical employees to help them become more productive are outlined; suggestions are based on observing problem areas that can be improved by training and treating clerical workers as important members of the team. (MF)

Describes a course developed for the six supervisors of a Scarborough factory who have Italian as their first language. Course objectives include competent communication with native English speakers at the management level, ease of self-expression in meetings, and clarity of communication of hourly workers of other language groups. (EJS)

The process of designing and implementing management development programs consists of four steps: (1) needs assessment; (2) content formation; (3) program design; and (4) pilot study. These elements are discussed in relation to a case study of a two-year management development project with a large corporation. (FG)

Describes how evaluation strategies can be implemented to increase the effectiveness of English in the Work Place programs. Discusses the design and implementation of the strategy, how to analyze its results and produce a final report, and ways to get the results used. (SED)

This paper furthers earlier research by Evans, Holter, and Stern on factors influencing the choice of training techniques. Case studies from some 20 organizations are used to assess the validity of the hypothesis of Evans et al. The case studies confirm the usefulness of the Evans hypotheses concerning factors influencing choice among training…

Current methods of introducing creativity techniques in industrial training courses can be modified to increase the amount of personalized learning, according to the authors. They offer a framework for a new approach to creativity training in short courses and workshops, with both in-house and business school examples. (MF)

Describes the process by which trainers designed and ran an employee clerical skills programs and prepared modules, such as communication skills and creative thinking/problem solving, to be included in courses where needed. The flexibility of this learner-centered training was more effective than any standard course or package. (MF)

A survey of workers participating in a manufacturing plant workplace English-as-a-Second-Language (ESL) program resulted in these suggestions: schedule classes during the work day, with class time paid for, replace a cash incentive program; hold lessons in a meeting room, not cafeteria; and involve greater number of employees and employer in…

Thirteen national leaders were interviewed about their concerns and hopes for adult literacy. Questions focused on research and public policy, literacy awareness, harmful notions and misconceptions in the field, and the role of the new National Institute for Literacy (NIL). Everyone interviewed stressed the need for research and public policy that…