Signage represents more than directions or policies; it is informational, promotional, and sets the tone of the environment. To be effective, signage must be consistent, concise, and free of jargon and punitive language. An efficient assessment of signage should include a complete inventory of existing signage, including an analysis of the types…

This paper reports on a questionnaire survey of 16 national libraries designed to clarify how national libraries attempt to justify their web archiving activities. Results indicate they envisage that a) the benefits brought about by their initiatives are greater than the overall costs, b) the costs imposed on libraries are greater than the costs…

Discussion of fines charged by libraries for overdue books focuses on the experiences of the Somerville Free Public Library (New Jersey) in implementing a no-fine policy. Goals of the new policy that are evaluated include increased circulation, increased return of late materials, and an improved library image. (seven references) (LRW)

Presents a study on Illinois library directors' knowledge of the American Library Association's (ALA) Code of Ethics; 180 questionnaires (out of 252) were returned. Results suggest that a segment of the library profession is aware of the ALA Code of Ethics and is strongly supportive of the statements therein. (Author/AEF)

Presents guidelines and a self-assessment questionnaire that were developed by the New York Library Association for libraries serving users with hearing impairments. Areas covered by the documents include policy statements, materials, services, programing, cooperation with other agencies, facilities, and staff development. (LRW)

Summarizes the results of a national study of library media material challenges in secondary public school libraries that was conducted during the 1989-90 school year. Factors that influence whether challenges to library media materials resulted in retention, restriction, or removal of materials are identified. (LRW)

Narrative text and 6 tables provide information about a survey of 105 libraries on materials spending: number of questionnaires sent and returned; number and percentage of libraries with a materials spending policy; how percentages were determined; average (mean) percentage spent for materials; change in percent spent for materials in recent…

Discusses and compares results of a survey of teacher's perceptions of school libraries in Tokyo, Japan and in Honolulu, Hawaii that showed differences in policies, availability of trained school library personnel, and in the nature of school library development. Copies of the questionnaires used are appended. (Author/LRW)

Model for evaluation of library reference services examines four elements of reference process: librarians' performance on requests for factual information; knowledge of library policies, procedures, or services; provision of bibliographical instruction; and performance of interviewing techniques. Reference service questionnaire, criteria for…

Describes a survey of public libraries that addressed the presence of latchkey children in libraries, library policies regarding this population, and services that are or should be offered. In-depth interviews with 10 librarians explored ideal responses to latchkey children, advice on library services, and community services for children. (14…

Discusses staff development opportunities for school librarians and teachers to improve skills in meeting the needs of disabled students. Discusses results of a four-year study which evaluated school library services to disabled students in Australia and emphasizes the need for staff development programs that include policy formation, collection…