How do schools maintain momentum with change and enter new cycles of growth when they are attempting to do things differently? This article draws on a two-year evaluation of the "Positive Behaviour for Learning School-Wide" initiative to identify key factors that enabled schools to engage in a long-term and iterative change process.…

Based on an ecological perspective, inclusive education should involve two essential components: a shared ideology of providing a culturally responsive educational system where the needs of every child are met and a school policy geared towards the implementation of inclusion practices, with collaborations among staff members who create…

The purpose of this paper is to explore how accreditation processes aided a school principal in making reform happen. Using routinized action theory (Feldman, 2000), we examined how the routines in school accreditation were used to transform what had been a demoralized, low performing middle school. This theoretical lens is important as it…

In society, courage gets associated with soldiers, police, firefighters--those men and women who risk their lives in ways that are public and visible and immediate. For school heads also, as a different dictionary definition puts it, courage is demonstrated through "strength in the face of pain or grief" and the ability to do something that…

Most executives have not heard of human performance technology (HPT), but a recent Google search showed 25 times more Google hits for "lean six sigma" than for "human performance technology." This article describes five factors that make HPT a hard sell: (1) HPT is not part of standard business jargon, (2) organizational executives associate…

Distinguishing between problems that have solutions and dilemmas that need to be managed, the authors identify three overarching questions from the School ABC case that center around data and perceptions. Because the ability to talk openly and honestly about difficult issues is critical to the health of a school, the authors consider the obstacles…

This chapter begins with a discussion of the impact of limited resources on the integrity of transactions between students and student affairs administrators. A framework and guiding principles for maintaining integrity are offered, and then some general principles for transactions with students are presented. Next, the chapter involves integrity…

Purpose: The literature indicates the advantages of decisions formulated through intuition, as well as the limitations, such as lack of consistency in similar situations. The principle of consistency (invariance), requiring that two equivalent versions of choice-problems will produce the same preference, is violated in intuitive judgment. This…

Drawing on management theory, this article explores the costs, benefits, and sources of organizational conflict in the academic library context. Five responses to conflict (using power, avoiding, accommodating, compromising, and problem solving) are described, and guidelines for using problem solving to manage conflict effectively are offered. (14…

Offers administrators 15 guidelines for effective delegation, descriptions of 6 participatory decision making methods, and 5 procedures for problem solving. Discusses advantages and disadvantages of delegation and participation. (LFL)

Explores the transition from methods of group problem solving like quality circles to a management philosophy called participation. Examines sharing control over decisions, participation as a means to building organizations that can innovate, and the transition to a participatory style of management. (CT)

Discusses principles of law library management and presents three problem solving exercises for law librarianship training. American Bar Association standards for law school libraries are presented, with interpretations, and appendices provide a job description for an assistant law librarian and bylaws of the American Law Schools concerning…

Moral choice for educational administrators involves using conventional democratic principles as well as postconventional actions grounded in principles valued by administrators that are not covered by conventional morality. Presents two case studies involving the application of democratic principles and the formation of independent judgment in…

Describes the Oregon State University library's experience with Total Quality Management (TQM) from initial training and development of two teams to its use as an impartial problem-solving tool which anyone can use. Staff concerns and fears about TQM are discussed, and benefits are explained. (Contains five references.) (EAM)

Outlines the problem-solving team training process used at Harvard University (Massachusetts), including the size and formation of teams, roles, and time commitment. Components of the process are explained, including introduction to Total Quality Management (TQM), customer satisfaction, meeting management, Parker Team Player Survey, interactive…