Describes the development of CONSER (Cooperative Online Serials) policies and practices for cataloging remote access computer file serials. Topics include electronic serials on the Internet, cataloging standards for computer files, OCLC and Internet resources, networked resources as published documents, multiple file formats, sources of…

Describes a model which uses patron arrival rate, length of time on the terminal, and library service policies to determine the minimum number of terminals needed. The model is then used to compare the effects of various service policies on the minimum number of terminals. (CLB)

Examines issues in electronic records management from an archival perspective and illustrates points by referring to policy development at the Australian Archives. Describes the Australian Archives; outlines its strategy for managing electronic records; discusses policy response; preservation of format versus virtual records; and records creation,…

Discusses results of a study that produced a preliminary sense of reference librarians' experiences in adapting reference practice to the digital environment, and described their own views about digital reference. Considers reference interviews, digital reference service quality and standards, and types of questions best suited to digital…

Discusses the growing interdependence of catalogers to provide uniform bibliographic control and access. Topics include the international applications of AACR2 (Anglo American Cataloging Rules 2); the PCC (Program for Cooperative Cataloging); ISBD (International Standard Bibliographic Description); and activities of IFLA (International Federation…

Presents a model that calculates the conditions under which a library may adopt a highly service-oriented online catalog access policy at minimum additional cost. The use of arrival rates, service rates, and queueing calculations to arrive at a cost-effective policy is explained. (Author/CLB)

The International Federation of Library Associations' Section on Document Delivery and Interlending researched fax policies, highlighted problems of fax requests, and listed recommendations for improvement. Provides the guidelines on using fax for interlending requests which emerged from this research, and emphasizes the policies and procedures of…

Presents a study on Illinois library directors' knowledge of the American Library Association's (ALA) Code of Ethics; 180 questionnaires (out of 252) were returned. Results suggest that a segment of the library profession is aware of the ALA Code of Ethics and is strongly supportive of the statements therein. (Author/AEF)

Explores the issue of intellectual freedom and the role of the library in the community, and the extent to which community attitudes and values should influence library policy. A specific incident involving a public library exhibit of materials on gay rights in Durham, North Carolina, is described. (CLB)

Discusses cooperative library development in Europe and the concept of national library policies as the result of library programs in the European Community. Topics addressed include library trends; international standards; information technology; differences in library services throughout Europe; lending and rental rights; and data protection for…

Describes characteristics of core competencies. Examines the competencies a librarian should possess. Discusses types of competence and reviews advantages of developing and improving core competencies. Looks at core competencies in terms of the major service areas of public libraries. Presents several steps for building core competencies.…

Offers a detailed overview of accreditation standards, criteria, and procedures used by one specialized accreditor; and suggests ways to be prepared for site visits and reports. A directory of 73 specialized accreditors and a brief bibliography are appended. (18 references) (Author/SLW)

Presents text from the vision statement for family friendly libraries to help citizens who are experiencing difficulties with public library system policies of the American Library Association. Describes five articles from the statement: traditional family emphasis, parental library rights, respect for standards and laws, respect for minors, and…

Contends that the corporate literature on customer service is significantly applicable to academic libraries, and chronicles the development, implementation, and evaluation of a customer pledge at the Wright State University Libraries in Dayton, Ohio. The text of the fall 1995 version of the service pledge is appended. (BEW)

Discusses issues of identifying, storing, handling, and providing access to rare books and materials in institutions without special collections departments. Suggests that although many community colleges do not collect rare materials, they may nonetheless be in possession of books that are rare and that should receive special care. (ontains four…