Examines an effective response to library or archive theft and vandalism of valuable materials: the restricted access reading room. Discusses the need for an alert staff, user identification, restriction of carry-in items, electronic surveillance, record keeping, limits to quantities of collection materials, exiting procedure, photocopying, theft…

Examines interlibrary loan (ILL) charges for photocopied material at two academic libraries, the University of Arizona and the University of Nevada, Reno. Statistics were reported for separate academic units to determine which were the most active users and which were charged the most, and recommendations are made for dealing with ILL charges.…

The access and reproduction policies of the digital collections of 10 leading university digital libraries worldwide are classified according to factors such as the creation type of the material, acquisition method, copyright ownership etc. The relationship of these factors is analysed, showing how acquisition methods and copyright ownership…

Analyzes the problem of journal price escalation as one of equilibrium between two market segments--the library market and the market for individual subscriptions. Argues that high quality photocopying has encouraged individuals to rely on library subscriptions and proposes that the socially responsible solution is to increase photocopy costs and…

Identifies public library policies, programs, services, or practices that have ruined customer relations and offers suggestions on how they could have been avoided. Highlights include automated telephone answering systems; staff monitoring of computer use; self-service equipment, particularly photocopiers; release forms; staff parking; loan…